Terms of Service

Our terms of service also include legal information on your rights under the provisions on long-distance contracts and e-commerce.

1. Scope

1.1. The business relationship between Making Stories GmbH (hereinafter “seller” or "merchant") and the customer (hereinafter “customer”) are subject exclusively to the following terms and conditions in their valid form at the time the order is placed.

1.2. A consumers as referred to under these terms is any natural person who enters into a legal transaction for a purpose that can neither be attributed to their commercial or independent professional activity (§ 13 BGB).

1.3. Any conditions deviating from these terms that may be put forward by the customer shall not be recognized, unless the seller agrees to their validity in writing.

2. Offers and specifications

2.1. The presentation of products in the seller’s online shop shall not be a legally binding offer but an invitation to place an order. Service descriptions in catalogs and on the websites of the seller shall not have the character of a representation or warranty.

2.2 In ordering the desired goods via the online shop the customer makes a legally binding offer to conclude a purchase agreement. The purchase agreement is entered into once this offer has been accepted by the seller.

3. Order process and conclusion of contract

3.1. The customer can make a non-binding choices from the range of the seller and collect these in a so-called cart by clicking the “add to cart” button.

3.2 Within the cart, the customer can subsequently proceed to complete the order process via the button “Checkout“.

3.3. By clicking the “Buy” button, the customer makes a binding offer to purchase the goods in the cart. Before sending the order, the customer can review and change the data at any time. 

3.4. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print using “print” (order confirmation). The automatic confirmation of receipt only documents that the customer’s order has been received by the seller and shall not constitute an acceptance of the request. The purchase contract shall only be concluded when the seller ships or hands over the ordered product to the customer, or if the seller confirms the shipment with a second e-mail, an express order confirmation or by sending the invoice.

3.5. Should the seller provide an advance payment option, the contract shall be concluded by provisioning of the seller’s bank account information and payment request. If the payment is not received despite being in arrears, even after a second notice is served, until 10 calendar days after sending the order confirmation by the seller, the seller shall step back from the contract with the result that the order shall be cancelled and that the duty of the seller to deliver the products shall be void. The order shall then be settled with no further consequences for the customer and seller. Therefore a reservation of the products in case of prepayment shall be done for a maximum of 10 calendar days. Any payment received following the cancellation of the contract shall be refunded in full to the customer.

4. Prices and shipping fees

4.1. All prices indicated on the merchant’s website are inclusive of the applicable value added tax, but exclusive of shipping fees. 

5. Delivery, product availability

5.1. In case any of the products ordered is out of stock at the time the customer places the order, the seller shall inform the customer in the order confirmation. If the product is permanently unavailable, the seller shall refrain from accepting the order for the respective product. In this case a contract shall not be concluded.

5.2. If the product ordered by the customer is only temporarily unavailable, the seller shall inform the customer immediately in the order confirmation. In case of a delivery delay of more than two weeks, the customer shall have the right to terminate the contract. Incidentally, the seller shall also be entitled to withdraw from the contract. In such case the seller will immediately refund any payment made by the customer. If prepayment was agreed, delivery shall be made after receipt of the invoiced amount.

6. Payment Terms

6.1. The customer can choose from the available payment methods during the checkout process and before placing the order.

6.2. Payment shall be made in advance and without deduction.

6.3. If the payment process is handled third-party providers, e.g. Paypal, their terms of service shall apply.

7. Retention of title

Until receipt of full payment the goods shall remain the property of the seller.

8. Warranty for defects and warranty

8.1. The warranty shall be governed by statutory provisions.

8.2. A guarantee for goods sold by the seller shall only apply if it has been expressly stated.

9. Liability

9.1. For a liability of the seller regarding claims for damages the following prerequisites for entitlement and limitations shall apply notwithstanding other legal requirements.

9.2. The seller shall have unlimited liability if the damage was caused by intent or gross negligence.

9.3. Furthermore, the seller shall be liable for the negligent violation of obligations that endangers the fulfillment of the contract, or for the violation of obligations, the fulfillment of which is a basic requirement for the correct execution of the contract and on whose fulfillment the customer regularly relies. In this case, however, the seller shall be liable only for the foreseeable, typical damage under such contract. The seller shall not be liable for the negligent violation of other obligations than those mentioned in the preceding sentences.

9.4. The above limitations shall not apply to injury to life, limb and health, for a defect after assumption of a guarantee regarding the quality of the product and fraudulently concealed defects. Liability under the product liability law shall remain unaffected.

9.5. As far as the seller’s liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and agents.

10. Withdrawal

10.1 A consumer as defined under section No. 1.2 of these terms is entitled to the right of withdrawal in accordance with the statutory conditions. See Withdrawal Policy for more details.

10.2 The seller grants a consumer with permanent residence outside of Germany the same 14-day withdrawal right even if the national law of the consumer provides for a shorter period.

10.3 The seller grants a consumer with permanent residence outside of Germany to informally transmit the notice of withdrawal, even if the national law of the consumer provides for a more strict form.

10.4 For consumers with permanent residence outside Germany the requirements and legal consequences of the German consumer right of withdrawal shall apply even if under national law the right to withdrawal is not awarded.

11. Exclusion of right of withdrawal

The right of withdrawal does not apply to goods that are produced according to customer specifications or clearly tailored to personal needs. It also does not apply to subscriptions or parts of subscriptions for which one or more issues have already been dispatched, be it in print or digital form.

12. Returns

12.1. Prior to returning the goods please contact the seller by e-mail at hello@making-stories.com

12.2. Customers are kindly asked to send the goods as a prepaid package back to the seller and keep the mailing receipt.

12.3. Customers are kindly asked to avoid damage or contamination of the product. Goods should be sent back to the seller incl. all accessories and if possible in their original packaging. If the original packaging is no longer available, another suitable package should be used to ensure adequate protection against damage in transit and to avoid any damage claims because of damage due to faulty packaging.

12.4. The modalities referred to in this section (no. 12) are not a prerequisite for the effective exercise of the right of withdrawal as stated in section No. 10 of these terms and conditions.

13. Return costs in case of withdrawal

The customer bears all costs associated with returning goods. In the case of damage during delivery, individual agreements will be made.

14. Privacy Policy

14.1. The seller shall process personal data of the customer for appropriate purposes and according to statutory provisions.

14.2. The specified personal information provided by the customer for the purpose of ordering goods (such as name, email address, mailing address, bank data) are used by the seller for fulfillment and handling of the contract. The customer agrees to the forwarding of the personal information to third party providers that handle payment processing and fulfillment for the exclusive purpose of fulfilling and handling  the contract.

14.3. The customer shall have the right to obtain information free of charge about the personal data that has been stored about him by the seller. In addition, he shall have the right to correction of inaccurate data, blocking and deletion of their personal data, insofar as there is no legal obligation to retain them.

14.4. For more information about the type, scope, place and purpose of collecting, processing and use of personal data required by the seller can be found in the Privacy Policy.

15. Final provisions

15.1. In the event that a provision of these general terms and conditions or any other agreement in the scope of this contract should be invalid, this shall not prejudice the validity of the remaining provisions. The statutory provision shall apply in substitution of the invalid provision.

15.2. German law, excluding the UN Sales Convention (CISG), applies exclusively.


Privacy Policy

1. What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: When you sign up for our newsletter or any other informational or promotional email, we are going to use the email address you signed up with to send you the respective emails. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link in the email. 

2. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no (see "Email marketing" section above).

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@making-stories.com or mailing us at: Making Stories GmbH, Edmundstr. 9, 12051 Berlin, Germany.

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. Squarespace

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Squarespace transfers your data to Stripe who stores your payment data.

For more insight, you may also want to read Stripe's Terms of Service and Privacy Statement here.

5. Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Privacy Policy as of April 19th, 2018.



Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party indicated by you and other than the carrier acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform Making Stories GmbH of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). 

To meet the withdrawal deadline, it is sufficient for you to send your message concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr